We understand this is difficult times and we are ready to help you in the best possible way that we can! We Make sure your money is not to waist. When you book a ticket through our agency and due to unexpected circumstances the travel is cancelled from the airline we always get in contact with them FOR you. We will let you know the airline’s policy and alternatives for your travel and be sure you will make the final decision for your travel. Usually the tickets remain open with a 18 month validity , of course it depends on the airline when and if they agree to refund you.Getting you money back is not an agency issue but an airline.